Quality in management
In the area of management and services, the URV is committed to establishing quality assurance mechanisms that can be applied to the different services and administrative units, thus ensuring the desired quality standards. The approach to quality management is based on introducing a culture of quality to as many structures as possible with the aim of creating an effective and efficient organisation that is based on the common criteria and values that we want to have as a university.
Among the different mechanisms established in order to ensure quality, the URV is working on process documentation, the creation of Service Charters and the implementation of several quality management systems.
- Quality assessment
- Service Charters
- Process management
Process management is a methodology focused on improving and optimising an organisation's processes. It is a methodology used to align organisation processes with its strategic goals.
As stated in its Quality Policy, the Universitat Rovira i Virgili has a strong commitment to quality and continuous improvement. By using this methodology, in order to improve the effectiveness and efficiency of the organisation, the URV promotes:
- comprehensive knowledge within the institution
- focus on different interest groups
- transparency
- lempathy within the institution itself
- working for a common benefit
The URV Quality Management System is based on the Process management pursues the Deming Cycle, a logical sequence of four repetitive steps for continuous improvement and learning, PDCA: Plan, Do, Check, Act.
As a public university, it is our commitment to have a mechanism of accountability to the university community, which is why the URV incorporates Accountability as the fifth element in this cycle.
