Satisfaction among interest groups

The strategy to promote quality at the URV considers knowledge of Interest Groups' satisfaction to be a key element in fostering continuous improvement.

This means that Interest Groups' satisfaction is a very important aspect of the Centre's Internal Quality Assurance System, which uses different mechanisms to collect this information, such as surveys to find out the opinion of different groups and the various channels for expressing and dealing with queries, complaints, claims and praise at each faculty/school.

Aimed at	Level	Management unit	Instrument			Frequency
Students	Bachelor	URV: Programming and Quality Office	Satisfaction with the programmes	Degree assessment survey	First year students' survey	Annual
					During undergraduate studies survey	Annual
					End-of-degree students survey	Annual
			Satisfaction with the subjects	External Practicals	Survey for External Practicals	Annual
				Final Project	Survey for the Bachelor's Final Project	Annual
				Degree: Process of evaluating the URV's teaching staff	Degree: Process of evaluating the URV's teaching staff: Subjects	Quarterly
		URV: Human Resources Service	Satisfaction with the teaching staff		Degree: Process of evaluating the URV's teaching staff: Professors	Quarterly
	Bachelor/Master	Xarxa Vives (Vives Network)	The Via Universitària II project			Triennial
	Master	URV: Programming and Quality Office	Satisfaction with the programme	Organisation Master's Degree	Organisation Master's Degree survey	Annual
			Satisfaction with the subjects	External Practicals	Survey for External Practicals	Annual
				Final Project	Survey for the Master's Final Project	Annual
				Master: Process of evaluating the URV's teaching staff	Master: Process of evaluating the URV's teaching staff: Subjects	Quarterly
		URV: Human Resources Service	Satisfaction with the teaching staff		Master: Process of evaluating the URV's teaching staff: Professors	Quarterly
	Doctorate	URV: Postgraduate and Doctoral School	Satisfaction with the Doctoral Programme	Doctoral students' satisfaction survey		Biennial
Graduates	Bachelor	University Quality Agency of Catalonia	Surveys on the satisfaction of recent graduates	Bachelor’s Graduates		Annual
	Master			Master’s Graduates		Annual
	Bachelor		Labour market: graduates’ perspective	Bachelor		Triennial
	Master			Master		Triennial
	Doctorate			Doctorate		Triennial
Professors	Bachelor	URV: Programming and Quality Officeció i Qualitat	Level of satisfaction with the programme			Linked to the accreditation
	Master
	Doctorate	URV: Postgraduate and Doctoral School	Level of the supervisor's satisfaction with the programme			Biennial
Employers	Bachelor/Master	University Quality Agency of Catalonia	Labour market: the perspective of employers			Triennial

URV Surveys addressed to students of:

• Bachelor and Master Degrees
  • Acces
  • Methodology: The satisfaction surveys are designed in such a way that they can be viewed on any electronic device. The aim of this is to improve participation by facilitating mobile access and thus enabling students to respond to a virtual survey when they are face-to-face in the classroom.
  • Results:
    • Satisfaction with the programmes: Indicators URV
    • Satisfaction with the subjects: Indicators URV
    • Report on student satisfaction with the bachelor’s and master’s degree teaching staff (Only Catalan version available)
• Doctoral degrees
  • The Postgraduate and Doctoral School is the coordinating unit for surveys aimed at doctoral students.