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Strategic Plan for the Learning and Research Centre (CRAI)

Crossroads of knowledge

The transformation of the university library into a Learning and Research Centre (CRAI) began in 2009. Since then, the URV's CRAI has been a pioneer in the use of information resources, technologies and services, has undergone the digital transformation and has established itself as a crossroads of knowledge, a benchmark for support to learning, teaching and research.

Achieving the milestone of approving this first CRAI Strategic Plan would not have been possible without the library and CRAI staff's tradition of service culture and continuous improvement since the URV was founded.

We are at an ideal time to start following this new road map. Organic Law 2/2023, of 22 March, of the university system (LOSU), makes explicit reference to how important the CRAI is in rising to the fundamental challenges of the university, particularly because it conserves and spreads the bibliographic heritage, and promotes open and citizen science. In parallel, the URV is also currently engaged in drawing up the strategic teaching and research plans.

All these elements converge in the three lines on which the Plan is structured, which bring together the main challenges for the future. The first line focuses on support for new teaching methodologies and digital transformation: the CRAI must become a physical and virtual space that complements the classroom. The second line promotes open science and emerges from a conception of the CRAI as a scientific infrastructure that must provide research staff with the information resources they need for their research. And the third line works for people's well-being, sustainability and the projection of the URV in the region.

The Strategic Plan is ambitious but realistic. It will be put into practice by our staff, fully prepared and committed to the institution, with the collaboration of all the units and services involved. The roadmap aims to provide quality services and respond to the needs of users, which will contribute to teaching and research excellence, and enhance the prestige of the institution.

Carmen Gómez Buendia
Vice-Rector for Doctoral Studies and the CRAIs


To provide quality services to the university community in the fields of learning, teaching, research and the transfer of knowledge to society, integrating and exploiting the URV's range of services and resources to enhance them and provide them with added value.


To become the point of reference for members of the university community to obtain the resources and support services they need for learning, teaching, research and the transfer of knowledge to society.


  • Commitment to the University's mission and values.
  • Focus on users' needs and full satisfaction.
  • Willingness to serve, professionalism, teamwork and cooperation.
  • Involvement in continuous improvement and sustainability.
  • Promotion of equality, inclusion and respect for diversity.
  • Commitment to open science.
  • Projection of the URV throughout the region.

Strategic lines and objectives

Line 1. The CRAI as a space of learning and knowledge that complements lectures

  • Objective 1. To provide support services to the new approaches to teaching and learning
  • Objective 2. To help users acquire cross-disciplinary digital, informational and language skills and competences
  • Objective 3. To make further progress in the digital transition by extending the online resources and services on offer
  • Objective 4. To explore the potential of artificial intelligence and make use of it in the CRAI
  • Objective 5. To put space to new use and improve the experience of users
  • Objective 6. To help manage and disseminate open educational resources (REO)

+ Information (in Catalan)

Line 2. The CRAI as a scientific infrastructure

  • Objective 1. To guarantee access to information resources in all areas of knowledge
  • Objective 2. To promote digitization and open access to the URV's bibliographic heritage
  • Objective 3. To take action in the field of the digital humanities
  • Objective 4. To contribute to the development of the open science strategy
  • Objective 5. To improve the visibility of the URV's academic and scientific output

+ Information (in Catalan)

Line 3. The CRAI with people

  • Objective 1. To promote the values of equality, inclusion and respect for diversity
  • Objective 2. To contribute to the well-being of people and the promotion of environmental culture by creating an environment that facilitates sustainable management
  • Objective 3. To drive organizational changes that rise to new challenges and ensure continuous improvement
  • Objective 4. To bring the general public into the URV by providing them with CRAI services
  • Objective 5. To drive effective communication by reinforcing the CRAI

+ Information (in Catalan)

Main actions

  • Exploit the CRAI's Factory as a support service so that lecturers can use innovative teaching methodologies, technology and equipment in their teaching.
  • Support users in the ethical application of artificial intelligence in learning, teaching and research.
  • Adapt and transform the CRAI space.
  • Draw up and apply the policy for managing the collection.
  • Provide guidance on issues of copyright and good practices in open access publishing.
  • Help improve the services and interoperability of the institutional repository.
  • Design activities to support the research staff in the new research accreditation and evaluation processes.
  • Consolidate an inclusive CRAI by adapting as many services as possible to functionally diverse users and providing CRAI staff with training in this area.
  • Ensure that the use of the CRAI's resources and services is constantly evaluated and measured so that action can be taken to maximize their efficiency.
  • Position the CRAI as an environment of communication and a showcase for URV activities.

Main targets

  • Ensure that 20% of URV degree programmes use the Factory.
  • Ensure that 70% of undergraduate students are trained by the CRAI in digital and informational skills and competences.
  • Adapt and optimise an area in each campus CRAI to the specific needs of its users.
  • Draw up a policy document for managing the collection.
  • Digitise at least 10 of the URV's singular collections.
  • Deposit in the institutional repository up to 90% of scientific articles referenced in IRIS.
  • Guarantee that 60% of doctoral students be trained in open science.
  • Provide at least 50% of recognised research groups with support from the CRAI.
  • Aim to make 70% of all the digital documentation generated by the CRAI accessible to functionally diverse users.
  • Simplify CRAI processes by 50%.