General commitments

01

We will give you information about the URV and the various services provided at the CRAI. For face-to-face information go to the Information point (PAU)and for online information use the Pregunt@ service.

02

We will provide you with individual and group spaces for studying, learning and group work, equipped with all the multimedia equipment you will need.

03

We will teach you how to use the CRAI's services and equipment, and locate documents by all the means available: catalogues, databases, repositories, etc

04

We will help teaching and research staff to create teaching and multimedia material, and advise them on issues of intellectual property.

05

We will actively help lecturers and researchers to incorporate the information technologies into their teaching and research activities.

06

We will help students in their academic work.

07

We will provide the university community with support so that you can improve your language competencies, particularly Catalan, Spanish and English.

08

We will analyse your complaints and suggestions and, if we can, use them to improve the service we provide

09

We will carry out regular user satisfaction surveys.

10

We will regularly review our commitments to quality, and take into account the results obtained and opinion of users.


Informació

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